Quality Principles
At MTK Masterbatch, quality forms the foundation of our business. We are committed to ensuring the highest quality standards across all our operations, exceeding customer expectations, and implementing continuous improvements in everything we do.
ISO Certifications
Our company holds the following international certifications:
- ISO 9001:2015 - Quality Management System: Ensures quality assurance of products and services
- ISO 14001:2015 - Environmental Management System: Demonstrates our commitment to environmental protection
Research and Development
We invest 5-8% of company revenue in research and development activities for new product development and improvement of existing products. Our team of experienced chemists and engineers, working in modern laboratories, follows the latest industry trends and develops custom formulations tailored to customer requirements.
Quality Control Process
Throughout and after production, we conduct the following tests and controls:
- Raw material quality control testing
- Monitoring production parameters during manufacturing
- Color and pigment distribution analysis
- Testing mechanical properties (tensile strength, elongation at break, etc.)
- Thermal stability tests
- Independent laboratory approval
Customer Satisfaction
Customer satisfaction is at the heart of our quality policy. We carefully evaluate every customer request, provide technical support and consulting services, and work to solve our customers' challenges. Complaints are addressed promptly, and improvement suggestions are evaluated for implementation.
Continuous Improvement
Quality management is not a one-time event but an ongoing process. We periodically review production and quality procedures, train employees on quality matters, and ensure compliance with industry standards.